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Coinbase Faces Technical Glitch Amid Bitcoin Surge


A recent surge in the value of Bitcoin, peaking at over $60,000, has caused technical disruptions for Coinbase, a prominent cryptocurrency trading platform. Users reported seeing a zero balance in their accounts through the Coinbase app, sparking widespread concern and confusion. The company acknowledged the issue on February 28, 2024, stating that user assets remained safe while they investigated the glitch.


Coinbase CEO Brian Armstrong attributed the outage to an overwhelming increase in traffic, spurred by rising interest in cryptocurrency trading following the approval of U.S. spot Bitcoin ETFs and anticipation of Bitcoin's upcoming halving event in April. The technical malfunction not only displayed zero balances but also caused errors in trading and significant delays in fund transfers over the Ethereum ERC-20 network.


The incident has triggered frustration among crypto enthusiasts on social media, who expressed dismay over their inability to access funds or execute trades during a crucial market period. Despite the initial panic, Coinbase assured users of the security of their assets and pledged to resolve the issue promptly.


This event underscores the operational challenges faced by cryptocurrency exchanges when managing sudden spikes in traffic and trading activity, particularly during times of market volatility. It emphasizes the necessity for resilient technical infrastructure and robust customer support to address and minimize the impact of such disruptions. While Coinbase has begun to witness improvements in customer trading, lingering errors may persist due to continued high traffic levels on the platform.

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